Job Purpose:

• To safeguard and protect the interest and rights of Majid Al Futtaim Ventures (MAFV), through the preparation and review of agreements, and other writings, documenting the transactions proposed to be entered into by operating divisions; and assisting operating managers in negotiating contractual  terms and conditions.
• To follow up on the JV implementation and assist in legal queries advise on JV protagonists legal requirements
• To help in holding and maintaining a comprehensive record of correspondence, negotiations, and minutes of meetings.

Key Tasks:

1. To determine in consultation with Senior Legal Counsel and General Counsel the appropriate legal structure for establishing and operating JVs, consolidating MAFV assets portfolio.
2. To provide legal services to new businesses and to the various operating departments within MAFV and advise on the legal implementation of various business activities and merger/acquisition transactions.
3. To help on contracts relating to MAFV and its operating companies to include consultancy, leasing, banking, retail and construction contracts and ensure that at all the times the best interests of the Group are protected.
4. Review of draft agreements received from outside parties intending to enter into business relationship with MAFV.
5. Participate in negotiations with outside parties along with operating managers for concluding business transactions.
6. Assist managers in understanding legal issues of their business transactions and drafting suitable clauses, and guidance.
7. Advise operating managers on MAFV’s legal rights and the legal framework of doing business in a given set of circumstances.
8. Liaise with external lawyers and assist in the preparation of legal opinion and specific advice.
   

We are currently looking for an experienced Portfolio Manager – Credit Card to join our MAF Finance (JCB) Marketing team. Reporting into the Head of Marketing & Sales, this role will have responsibilities for Customer Loyalty & Reward Program Management, Retention & Attrition Management, ANR & Spend Enhancement, Portfolio Analytics, Profitability maintenance & Revenue enhancement, Competitor Analysis, Managing Alliances & partners for spends programs.

Portfolio Management Responsibilities:

• Create proposition for spend based acquisition campaigns like Balance Transfers.
• Develop spend patterns both inside and outside MAF. E.g. Utility bills, school fees, travel, Discount sales etc.
• Develop Card installment programs and Loan on phone to increase revolving ratios.
• Develop through and transparent Customer communication.
• Develop seasonality based spends calendar coordinating with partners.
• Analyze and monitor product performance against specified parameters.
• Develop portfolio programs and process documents with detailed project plans.
• Work in a team with shared responsibilities and work within given deadlines.
  

Reports to: Manager Corporate Planning & Integration
Department: Strategy & Planning

To develop and ensure the implementation of corporate performance measures (scorecards), conducting strategy mapping in order to identify necessary critical success factors and correlate these into corporate and departmental key performance indicators (KPIs) and measures.

Key Result Areas
 
Corporate Performance Measures & Scorecards:

• Develop – in conjunction with the Manager Corporate Planning & Integration - corporate scorecards to measure and track performance, in alignment with the overall strategy. 
• Cascade the corporate scorecard into departmental scorecard, working closely with the Manager Corporate Planning & Integration and departmental managers in finalizing the scorecard, measures and targets in alignment with the strategy.
  
• Review the scorecards to reflect any changes to the bank’s strategy.
  
• Corporate and departmental scorecards are in place and are aligned to the bank’s strategy.
  

Strategy Mapping:

• Conduct strategy mapping in order to map the organizational strategy into the corporate KPIs while identifying the necessary critical success factors to achieve the organizational vision and strategy.
• Corporate KPIs in line with the strategy of the bank.
  

Performance Targets and KPI Development:

• Assist the Manager Corporate Planning & Integration in the provision of guidance in establishing performance targets and KPIs for various departments/positions across Bank in order to ensure alignment with the corporate KPIs and business direction.
• Consolidate approved KPIs (ensure perspective segregation – financial, customer, internal processes and learning and innovation) and ensure dissemination to senior management in order to systematically measure and reward the performance of departments/employees.
  
• Quality of guidance provided.
  
• KPIs and targets are SMART and well communicated.
  

Coordination:

• Coordinate with the human resources department to ensure adequate linkage between individual and corporate performance. 
• Effective and timely coordination with HR.
  

Reports:

• Report on a monthly (regular) basis on the corporate and departmental performance through the collection of data from all sources and presentation to the management.
• All reports meet the agreed schedule and provide relevant information for decision making.
  

Direction of Subordinates:

• Organize and supervise the activities and work of subordinates by setting individual objectives, managing performance, developing and motivating staff, and providing feedback and appraisal in order to maximize subordinate and departmental performance.
• Audit of compliance versus procedure and policy.
  

Continuous Improvement:

• Contribute to the identification of opportunities for continuous improvement of section systems, processes, and practices while taking into account international best practice, improvement of business processes, cost reduction, and productivity improvement.
• Number of improvement initiatives recommended and implemented

• Assist relationship managers in all aspects of administration and technical support.
• Ensure efficient and prompt management of orders and reporting of trades, transactions, payments, remittances, etc., for the clients of the branch, by either dealing directly with them or through relationship managers
• Assist the relationship managers in handling the account opening process for new clients and additional facilities or credit lines for existing accounts
• Monitor the deposit and loan expiry dates and ensuring smooth roll-overs
• Make available such data and reports, from the Branch Applications, as may be required by the relationship managers and clients
• Ensure that inwards calls to marketing team from clients are attended in a prompt, professional and efficient manner
• Keep abreast with the product knowledge
• Ensure that all compliance and legal guidelines are adhered to and minimize the operational errors

Job Purpose:

• To manage and enhance the existing commercial portfolio and solicit acceptable new relationships in order to meet the pre-set financial / non-financial objectives.
• To effectively build and service a portfolio of non borrowing customers through proactive customer acquisition and lead management strategies, in order to book risk free liability balances and to generate fee based income through the sale of transactional banking products.

Key Result Areas:
Execute the marketing strategy.

• Manage the existing loan portfolio to ensure establishment of appropriate account plans, recommend credit facilities in line with Bank’s credit policy to maximize earnings while containing risks to an acceptable levels.
  
• Customer / segment identification and subsequent loan negotiations with new and existing relationships under the specific target market to broad base the portfolio and pursue growth opportunities.
  
• Gather market information and develop working relationships with different businesses to position the company as one of the best financial institutions in UAE.
  
• Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved facilities.
  
• Implement and maintain complete control aspects i.e. financial analysis of statements of accounts, documentation, periodical client visits / call reports, stocks inspections and formal credit checks / informal market feedback to manage the unit’s portfolio effectively.
  
• Undergo an annual credit review process of existing portfolio to achieve a satisfactory rating for the unit vis-à-vis asset portfolio quality and credit management process.
  
• Cross selling of cash management, trade and TCM products.
  
• Management of service related issues, complaint and problem resolution
  
• Customer retention